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Junior Technical Support Analyst Ref: J010305

Junior Technical Support Analyst Ref: J010305

The selected candidate will be required to assist in the configuration, installation and daily administration of new and existing IT systems. The candidate will also have a role in supporting end-users.

Roles and responsibilities for this position will include:

  • Providing Level 1 support for corporate users on MS Office applications and core user telecommunication tools
  • Provide general desktop support, configuration of Windows applications, troubleshooting and repair of hardware and software systems
  • Liaising with Level 2 support team and IT consultants on core systems and operational infrastructure issues
  • Documenting internal systems and knowledge base articles
  • Monitoring servers and websites

The ideal person should have:

  • An IT degree or equivalent qualification;
  • Minimum of one year experience in IT support;
  • Basic understanding of network systems;
  • Knowledge of virtualization and virtual infrastructure principles (VMware and Hyper-V);
  • Knowledge of IP addressing and TCP / IP networking;
  • Knowledge of Microsoft products including Active Directory, Windows Server, Windows OS and Office Applications;
  • Good command of written and spoken English;
  • High attention to detail, accuracy and efficiency;
  • A pleasant personality and the ability to work under pressure are a must for this very dynamic position.

Candidates with basic knowledge covering up to ITILv3 Foundations and / or Microsoft MCP levels will be given preference.

Location: Malta
Applications, including a detailed CV, should be sent to our HR Manager on recruitment@accreda.eu, quoting reference number. All applications will be acknowledged and treated in strictest confidence.