Microsoft Dynamics Sure Step is a full customer lifecycle methodology for all Microsoft Dynamics solutions, providing the Microsoft ecosystem with comprehensive sales through delivery guidance, project management discipline alignment and field-driven best practices. Sure Step is designed to enable the solution provider to better serve customers by helping reduce their Microsoft Dynamics total cost of ownership. Sure Step content covers the Microsoft Dynamics ERP and CRM suite of solutions, including Microsoft Dynamics NAV.
The guidance, tools, templates and best practices provided in the methodology can help increase the consistency, timeframes, quality and success of Microsoft Dynamics engagements. Sure Step 2012 provides options for agile project types, industry, organizational change management, extended CRM development projects and ISV templates. Sure Step projects can be created in both SharePoint 2010 and SharePoint 2007.
Surestep 2012 has seen various improvements over the 2010 version, mainly based around the Sure Step Optimization Offering – These services have been repackaged across all products to represent either discrete stand-alone services such as Developer Workshop or bundled services available to customers, such as Architecture Review, Project Governance and Delivery Review, and Upgrade Review.

Source – MS Press Release